ITSC 1372 - IT Foundations

3 Credits (2 hrs. lec., 3 hrs. lab.) This course is designed to expose students to fundamentals of Information Technology(IT) Service Management with knowledge/skills specific to (but not limited to): IT Service Management best practices, Process Management, Project Management, Customer Service, Understanding roles of Stakeholders, Owners, Champions, System Operators, Systems Administrators, Users and Service Desk. Prerequisite: None. Corequisite: COSC 1301 or ITSC 1301