ITCC 2356 - CCNP TShoot - Maintaining and Troubleshooting IP Networks

3 Credits (2 hrs. lec., 4 hrs. lab.) How to monitor and maintain complex, enterprise and switched IP networks. Skills learned include the planning and execution of regular network maintenance, as well as support and troubleshooting using technology-based processes and best practices based on systematic and industry recognized approaches. Prerequisite: College Level Readiness in Reading AND Writing; ITCC 1314, ITCC 1340, ITCC 2312, ITCC 2313 or Cisco CCNA Industry Certification; ITCC 2354 and ITCC 2355
Course Outcomes
1 - Monitor, maintain, and troubleshoot a complex network.
2 - Plan and document the most common maintenance functions in complex enterprise networks.
3 - Develop a troubleshooting process to identify and solve problems in complex enterprise network.
4 - Select tools that best support specific troubleshooting and maintenance process in large, complex enterprise networks.
5 - Practice maintenance procedures and fault resolution in switched and routed environments.
6 - Troubleshoot IPv4 addressing services, IPv6 routing Issues, network infrastructure services, network performance issues on routers and switches, network integration issues affecting wireless connectivity, VoIP, and video.
7 - Practice maintenance procedures and fault resolution in a secure infrastructure.