POFT 1309 - Administrative Office Procedures I

3 Credits (2 hrs. lec., 3 hrs. lab.) Study of current office procedures, duties, and responsibilities applicable to an office environment. Prerequisite: Keyboarding proficiency recommended
Course Outcomes
1 - Analyze case studies and identify human relation skills in resolving problem situations, developing teamwork, and establishing positive work attitudes.
2 - Apply correct procedures for handling incoming and outgoing mail and select appropriate services for shipping and mailing.
3 - Apply office management skills to business simulations.
4 - Demonstrate communication skills.
5 - Demonstrate effective job-seeking, interviewing, and follow-up techniques.
6 - Demonstrate proper filing techniques using ARMA filing guidelines.
7 - Demonstrate time management techniques.
8 - Identify the basic skills of an office professional.
9 - List requirements for appropriate office dress and good grooming.
10 - Maintain an appointment calendar.
11 - Prepare a mailable resume and letter of application.
12 - Recognize and use information processing terminology.
13 - Simulate correct telephone procedures and techniques.