ITSC 1372 - IT Foundations

3 Credits (2 hrs. lec., 2 hrs. lab.) This course is designed to expose students to fundamentals of Information Technology(IT) Service Management with knowledge/skills specific to (but not limited to): IT Service Management best practices, Process Management, Project Management, Customer Service, Understanding roles of Stakeholders, Owners, Champions, System Operators, Systems Administrators, Users and Service Desk. Prerequisite: None Corequisite: COSC 1301 or ITSC 1301 or BCIS 1305 (for Business majors only)
Course Outcomes
1 - Describe the benefits of IT Service Management framework.
2 - Demonstrate the “service-driven lifecycle” approach.
3 - Explain process integration and business integration.
4 - Interpret and identify Key Performance Indicators (KPIs) in service delivery.
5 - Describe the difference between/among the various roles in service management.
6 - Describe the difference between/among the various functions in service management.