2019-2020 Catalog 
    Dec 07, 2023  
2019-2020 Catalog [ARCHIVED CATALOG]

MDCA 1210 - Medical Assistant Interpersonal and Communication Skills

Credit Hours: 2
Contact Hours - Lecture: 2
Emphasis on the application of basic psychological principles and the study of behavior as they apply to special populations. Topics include procedures for self-understanding and social adaptability in interpersonal communication with patients and co-workers in an ambulatory care setting.
Prerequisite: None
Student Learning Outcomes
1. Explain basic psychological principles and developmental stages of life. 2. Differentiate between verbal and non-verbal communication. 3. Identify behaviors that interfere with effective communication. 4. Identify elements of active listening. 5. Discuss the stages of grief. 6. Identify relationships among various health care professions. 7. Describe and demonstrate professionalism of an effective health care worker.