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May 06, 2024
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2019-2020 Catalog [ARCHIVED CATALOG]
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POFT 1309 - Administrative Office Procedures I
Credit Hours: 3
Contact Hours - Lecture: 2 Lab: 3
Study of current office procedures, duties, and responsibilities applicable to an office environment.
Prerequisite: Keyboarding proficiency recommended
Student Learning Outcomes
1 - Analyze case studies and identify human relation skills in resolving problem situations, developing teamwork, and establishing positive work attitudes.
2 - Apply correct procedures for handling incoming and outgoing mail and select appropriate services for shipping and mailing.
3 - Apply office management skills to business simulations.
4 - Demonstrate communication skills.
5 - Demonstrate effective job-seeking, interviewing, and follow-up techniques.
6 - Demonstrate proper filing techniques using ARMA filing guidelines.
7 - Demonstrate time management techniques.
8 - Identify the basic skills of an office professional.
9 - List requirements for appropriate office dress and good grooming.
10 - Maintain an appointment calendar.
11 - Prepare a mailable resume and letter of application.
12 - Recognize and use information processing terminology.
13 - Simulate correct telephone procedures and techniques.
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